For the first time in my 18 years as an Amazon customer there is a problem with my account… that I’m aware of. Here is the transcript of my exchange with customer support:
Initial Question: There was a delivery address in my account that I did not enter. This was the entry:
Mr. Jabati
Hanovia House, (Suite 3)
28/29 Eastman Road
London, W3 7YG
United Kingdom
Phone: +44 (0) 181 740 408607:34 AM PDT Raja(Amazon): Hello, my name is Raja. I’ll certainly try to help regarding your concern.
07:34 AM PDT Douglas E Pratt: I assume there was a database problem and/or a hack of my account.
07:35 AM PDT Raja(Amazon): I’m sorry about the trouble you had with your account. Would you mind if I put you on hold for 2-3 minutes to check your details?
07:35 AM PDT Douglas E Pratt: Okay
07:37 AM PDT Raja(Amazon): Thanks for waiting,Douglas .
Douglas , I’ve checked your account and In this case I’ll forward your account specialist team.07:38 AM PDT Raja(Amazon): They’ll get back to you with perfect solution within 1-2 business days.
07:38 AM PDT Douglas E Pratt: Okay. Thank you. I deleted the entry and changed my password. Looking forward to any information that the specialists can find.