More troublesome fun with my domain. I have found it’s always better when I tell the support person exactly what the problem is.
2:30 PM
Business said
What service do you need help with?
2:30 PM
You said
Email
2:30 PM
Business said
Please select the option below that best describes what you need help with.
2:30 PM
You said
Issue Sending/Receiving
2:30 PM
Business said
I found this article that may help you; You can find more information here: https://www.bluehost.com/help/article/email-troubleshooting-sending
2:30 PM
Business said
Did that answer your question?
2:30 PM
You said
No
2:30 PM
Business said
May I please have your first and last name to provide to your agent?
2:30 PM
You said
IMAP stopped working
2:30 PM
Business said
What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type "pass".
2:30 PM
You said
dograt.com
2:30 PM
Business said
Thanks! For our team to quickly begin researching your request, please describe your issue in detail.
2:30 PM
You said
{"SessionId":"b3945850-10b1-4713-816d-02911dba526b","Timestamp":1732476313948,"Error":"INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE"}
2:40 PM
Business said
Let me get you to someone who can help. Please note, once our agent has completed assisting you, we'd also like to invite you to complete a brief survey on your experience today.
2:40 PM
Business said
Hi! Welcome to live chat support. I'm Kirankumar and I'm looking forward to assisting you today.
2:40 PM
Business said
To update our records, could you verify your full name, please?
2:40 PM
You said
Douglas E Pratt
2:40 PM
Business said
Thank you for the information, Douglas!
I understand your concern regarding IMAP. I'll look into this right away!
2:40 PM
Business said
Please provide me the 6 digit Security PIN to authenticate the account.
You can get the Security PIN by following these below steps,
Login to Bluehost > > Profile logo on the top right corner > > My Profile > > Security PIN
You can also procure the security PIN by accessing this link: https://www.bluehost.com/my-account/account-center
2:41 PM
You said
XXXXXX
2:42 PM
Business said
The authentication was successful!
To stay connected throughout our conversation, please enable sound on your device.
Please respond every 2-3 minutes to keep the chat active and avoid disconnection, Let's get started!
2:42 PM
Business said
Just ensuring, dograt.com is the domain you are having issues with?
2:43 PM
You said
Yes.
2:44 PM
You said
dograt.com
2:44 PM
Business said
Thank you for the confirmation!
I can see that you are using cPanel emails!
Please reconfigure the IMP settings to an email
2:44 PM
Business said
Please access the below link to How To Configure an Email Application - Client Setup SSL/TLS Settings - POP & IMAP
Link: https://www.bluehost.com/help/article/email-application-setup
cPanel email:
Secure SSL/TLS Settings (Recommended)
Username Your email address: john@example.com
Password The password for that email account.
Incoming Server example.com
Incoming Port 993 (IMAP) or 995 (POP3)
Outgoing Server example.com
Outgoing Port 465 (SMTP)
Authentication Password
2:44 PM
You said
Already using those values. I deleted the IMAP client and this is the result when adding it back again: {"SessionId":"b3945850-10b1-4713-816d-02911dba526b","Timestamp":1732476313948,"Error":"INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE"}
2:45 PM
You said
Everything was fine until this morning.
2:46 PM
Business said
Thank you for letting me know!
Could you please help me with the screenshot of the full error message that you are getting Let me check with that!
2:46 PM
You said
That is the full message.
2:46 PM
Business said
Thank you for the confirmation!
Please try from different browser
2:48 PM
You said
Not using a browser. Using IMAP E-Mail client. Roundtree Web browser mail is working, but not IMAP client.
2:49 PM
You said
My SSL certificate was recently renewed and successfully activated. Is that the problem?
2:49 PM
You said
My logon password was not changed and yet the problem is with credentials.
2:50 PM
Business said
Thank you for the screenshot and information!
2:51 PM
Business said
Please be on hold for 4-5 minutes I'll need to work on this and I'll be back with an update. Please respond every 2-3 minutes to keep the chat active and avoid disconnection. Thank you for your cooperation
2:52 PM
You said
Okay. Thanks.
2:52 PM
You said
Google claims my password is incorrect. It was working yesterday and I didn't change it.
2:55 PM
Business said
Thank you for the screenshot and information!
Have you tried resetting password?
2:56 PM
You said
Not yet. But why would it have changed? I didn't change it.
2:57 PM
You said
I need a few minutes to make the change.
2:57 PM
Business said
Sure please reset and check it I am still checking with IMAP and SMTP SSL. I'll be back with an update
2:58 PM
You said
Password has been changed. Will attempt to add the IMAP client.
2:58 PM
Business said
Thank you for the confirmation!
One moment please! Don't try it now!
I am verifying SSL
2:59 PM
Business said
Will let you know if that completes
2:59 PM
You said
As expected, new password has the same problem as before. IMAP is broken. There is nothing I can do at this end.
3:00 PM
Business said
Thank you for letting me know!
Still on it!
3:04 PM
You said
I have installed Thunderbird and it has the same problem. That makes three email clients that are not able to work with IMAP/SMTP for my domain.
3:05 PM
You said
Roundcube failed after the password change. It is working again with the new password.
3:08 PM
You said
The SSL certificate change is the likely cause. It is the only thing that has been changed in the past few days.
3:09 PM
You said
I cannot be the only one experiencing this problem. You haven't been issued a support notice about it?
3:13 PM
Business said
Thank you for being on hold! I am so sorry for the wait time.
3:14 PM
Business said
I saw that the SSL was an issue
Now I have installed it successfully!
3:14 PM
You said
Let me test this.
3:15 PM
Business said
SSL installation takes around 15-20 minutes
3:15 PM
Business said
The best thing you can do now is please wit for 20 minutes and try to configure the IMAP settings!
That should worok!
3:15 PM
You said
Yes, it worked. I should have received a notice about the new certificate's effect on my email, after all of the effort on my part to confirm it. Bluehost needs to do a better job of this.
3:17 PM
Business said
I am glad to know that worked!
I have done all that I can in my end in order to help you with this!
For sure I will take this as a feedback and I will pass it through
3:18 PM
You said
Not your fault, but higher up in the supervisory level. I spent more than 35 years in technology, I know from where I speak.
3:18 PM
You said
Yes, please let others know about this problem. Thanks.
3:18 PM
Business said
I am glad to know that you have 35 years of experience in technology!
Thank you for understanding my situation and I appreciate your patience as well!
You were too kind!
3:19 PM
Business said
I am glad, I have assisted you today by re installing SSL. Is there anything else I can assist you with?
3:19 PM
Business said
I’m here if you need further assistance.
3:19 PM
You said
No, I'm good now. Thanks again!
3:20 PM
Business said
Thank you for the confirmation!
You're most welcome.
Only 50 minutes to get it fixed! Anything short of an hour is an accomplishment, especially on a Sunday.